Shipping Policy

Last updated: August 2026

We ship from Whitestown East, Waterford, Ireland. Orders placed before 12pm (noon) are usually dispatched the same day; otherwise we aim to dispatch within 1 business day.

Ireland

Standard Shipping: €9.00 — typically 2–4 business days

Orders placed before 12pm often arrive the next working day, though this isn't guaranteed.

Free shipping on all Irish orders over €75

European Union

Tracked EU Delivery: €22.95 — typically 2–5 business days from dispatch

We currently ship to: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain and Sweden.

No customs charges and no import duties — your parcel ships within the EU single market.

Free shipping over €75 applies to Irish orders only. EU orders are charged at the flat rate above regardless of order value.

VAT on EU Orders

All prices shown on this site include Irish VAT at 23%. That is the full amount you pay — there is nothing further to pay on delivery, and no import fees, handling charges or brokerage costs.

Countries We Don't Ship To

We don't currently ship outside the European Union, including to Great Britain. If you'd like to order from somewhere not listed above, email jakub@openplay.ie and we'll tell you honestly whether we can arrange it and what it would cost.

Northern Ireland is served at our standard Irish rates, with no customs charges.

Order Tracking

Once your order is shipped, you'll receive an email with a tracking number so you can follow your delivery every step of the way. All orders, Irish and EU, are sent tracked.

Delivery Times

Estimated delivery times are calculated from the date of dispatch, not the date of order. Business days are Monday to Friday, excluding Irish public holidays. While we do our best to meet estimated delivery times, they are not guaranteed and delays may occasionally occur due to carrier issues or high demand periods.

Missing or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If there's no update or your parcel appears lost, contact us at jakub@openplay.ie and we'll investigate with the carrier and make it right.